na INLIS000000000002193 20230808093526 0010-0823000019 ta 230808 g 0 ind 978-979-29-3046-7 338.47 338.47 FAN s Fandy Tjiptono Service Management Mewujudkan Layanan Prima : Edisi 2 / Fandy Tjiptono 1, cet.ke-1 Yogyakarta : ANDI, 2012 xvii, 426 hlm : ilus. ; 14 x 21 cm - Manajemen hlm. 426 2012001343 2012001345