Service Management Mewujudkan Layanan Prima Edisi 2 Fandy Tjiptono text Yogyakarta ANDI 2012 1, cet.ke-1 ind
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xvii, 426 hlm : ilus. ; 14 x 21 cm - hlm. 426 Fandy Tjiptono Manajemen 338.47 338.47 FAN s 978-979-29-3046-7 230808 20230808093526 INLIS000000000002193 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)