00393     2200133   4500001002100000005001500021035002000036245007800056100001900134250001700153300003000170260003700200020002200237INLIS00000000000624620250421021112  a0010-04250001671 aService Management Mewujudukan Layanan Prima :bEdisi 4 /cFandy Tjiptono0 aFandy Tjiptono  a1, Cet. Ke-1  axvii +390 hlm; 19 x 23 cm  aYogyakarta :bAndi Offset,c2022  a978-623-01-2918-6