na INLIS000000000006246 20250421021112 0010-0425000167 Service Management Mewujudukan Layanan Prima : Edisi 4 / Fandy Tjiptono Fandy Tjiptono 1, Cet. Ke-1 xvii +390 hlm; 19 x 23 cm Yogyakarta : Andi Offset, 2022 978-623-01-2918-6