Page 6 - Public Service
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4. Manajemen Pelayanan Publik ...................................... 26
Standar Kompetensi ......................................................... 26
Kompetensi Dasar............................................................ 26
Pengertian Manajemen Pelayanan Publik ....................... 27
Asas-Asas Pelayanan Publik ........................................... 30
Prinsip-Prinsip Penyelenggaraan Publik ......................... 31
Kesimpulan ...................................................................... 34
Latihan ............................................................................. 35
5. Implementasi Kebijakan ............................................... 36
Standar Kompetensi ......................................................... 36
Kompetensi Dasar............................................................ 36
Pengertian Implementasi Kebijakan ................................ 37
Kinerja Implementasi Kebijakan ..................................... 40
Teori Implementasi Kebijakan ........................................ 40
Kesimpulan ...................................................................... 54
Latihan ............................................................................. 55
6. Asuransi Kesehatan Di Indonesia ................................ 56
Standar Kompetensi ......................................................... 56
Kompetensi Dasar............................................................ 56
Penyelenggaraan Sistem Jaminan Sosial Nasional .......... 57
Hasil Penelitian Tentang JAMKESMAS di
Indonesia .......................................................................... 58
Tantangan Kesehatan Indonesia Sebagai Negara
Berkembang ..................................................................... 60
Kesimpulan ...................................................................... 61
Latihan ............................................................................. 62
7. Implementasi Program BPJS Kesehatan .................... 63
Standar Kompetensi ......................................................... 63
Kompetensi Dasar............................................................ 63
Kebutuhan Jaminan Kesehatan ........................................ 64
Pengertian Program BPJS Kesehatan .............................. 66
Persepsi Konsumen BPJS ................................................ 66
Kesimpulan ...................................................................... 68
Latihan ............................................................................. 68
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