Page 78 - Public Service
P. 78

di  Dinas  Kependudukan  dan  Catatan  Sipil  Kota
                   Samarinda. EJournal Llmu Komunikasi.
            Grout,  P.  A.,  &  College,  L.  (2003).  THE  ASSESSMENT :
                   FINANCING  AND  MANAGING  PUBLIC  SERVICES.
                   19(2), 215–234.
            Habibie, W. L., Hardjosoekarto, S., & Kasim, A. (2017). Health
                   reform  in  Indonesia  towards  sustainable  development
                   growth (Case study on BPJS Kesehatan, health insurance
                   in  Indonesia).  Review  of  Integrative  Business  and
                   Economics Research.

            Handayani,  P.  W.,  Hidayanto,  A.  N.,  Sandhyaduhita,  P.  I.,
                   Kasiyah,  &  Ayuningtyas,  D.  (2015).  Strategic  hospital
                   services  quality  analysis  in  Indonesia.  Expert  Systems
                   with        Applications,      42(6),       3067–3078.
                   https://doi.org/10.1016/j.eswa.2014.11.065
            Hartley, J. (2005). Innovation in governance and public services:
                   Past and present. Public Money and Management, 25(1),
                   27–34.                    https://doi.org/10.1111/j.1467-
                   9302.2005.00447.x
            Hidayat, B., Thabrany, H., Dong,  H., &  Sauerborn, R. (2004).
                   The  effects of  mandatory  health insurance on equity in
                   access to outpatient care in Indonesia. In Health Policy
                   and Planning. https://doi.org/10.1093/heapol/czh037
            Hill,  M., &  Hupe,  P. (2009).  Implementing  Public Policy:  An
                   Introduction  to  the  Study  of  Operational  Governance.
                   Sage.
            Influence of the Quality of Medical and Administrative Services
                   on  the  Inpatients’  Loyalty  at  the  Adventist  Hospital
                   Bandung.  (2017).  International  Journal  of  Health  and
                   Medical                                        Sciences.
                   https://doi.org/10.20469/ijhms.3.30003-1


                                                                        71
   73   74   75   76   77   78   79   80   81   82   83